Customer who choose to discontinue within 6 months of enrollment will not be eligible for any benefit / discount on wastage (VA).
If the customer discontinues 7 th or 8 th month of enrollment ,the member will be entitled to 60% discount on the wastage(VA),and for discontinuation during the 9 th month, the member will be entitled to 80% discount on the wastage (VA), limited to the accumulated gold weight under the plan. The customer will pay the balance wastage (VA) on the accumulated gold weight on the basis of their average gold rate or prevailing gold rate whichever is lower.
If the customer discontinues during 10 th month, the member will be entitled to no wastage(VA) up to 18% to the extent of accumulated gold weight under the plan.
Any Payment related issues example failed payments through Payment gateway will be resolved via respective Service Provider Policy. It will take minimum 3 days to resolve the same.